Steam User Seeks $109 Refund After Battlefield 6 Removes Game Mode, Despite 470 Hours Played

Steam’s refund policy is notably player-friendly. If you clock under two hours in a game, you can easily get your money back. However, if you exceed that time, it’s up to Valve to decide. Recently, one player tested the limits of this policy by seeking a refund for Battlefield 6 after racking up 470 hours of playtime, and surprisingly, they managed to get their money back.

In a Reddit post that gained significant attention, the user, known as ExplorEverythingOnce, shared their experience: “I reached out to Steam support and explained that several game modes were removed without any notice nearly a year post-launch.” They provided links to the Battlefield website, which listed the modes that should be available, along with a recent Community Broadcast. The support agent agreed that the situation was unfair and processed a full refund for the Phantom Edition, totaling $109.24. The user even shared their transaction history as proof.

While Valve typically denies refunds for arbitrary reasons, this case was different. The player argued that significant changes had been made to the game, and EA has indeed been adjusting modes to improve matchmaking. “I was really disappointed when King of the Hill and Squad Deathmatch were taken out,” ExplorEverythingOnce noted. “But the removal of Rush is something I can’t accept. That’s where I’ve spent the most time.”

Rush, a 12v12 attack-and-defend mode, was notably absent from the game’s maps following the recent 1.4.1.5 update. One frustrated player on Reddit lamented, “Where is my Rush Mode? That was the only mode I enjoyed. If it stays gone, I’m done; Conquest just isn’t fun in this game except on a couple of maps.”

Another user on the EA forums expressed their frustration more dramatically, stating, “I BOUGHT THIS GAME ONLY FOR RUSH!” Despite the uproar, Rush is still listed as one of the modes on the Battlefield 6 website.

Live-service games often undergo changes over time, but it’s rare for players to seek refunds over such controversial updates. One can only speculate how much money could have been claimed if Destiny 2 players had decided to request refunds after significant content was vaulted. Companies typically safeguard against such liabilities through their terms of service. In this instance, it seems the customer support rep at Valve simply chose to be accommodating.